Under the reports tab there are three reports:
ISL Light
Report displays the history of ISL Light sessions.
Report consists of 4 parts::
- Filters - Filter the reports by domain and time range.
- Chart - Displays a chart of daily sessions. Hover over the graph for more information about sessions in that interval.
- Statistics - Contains aggregated data about all listed sessions.
- Table - Lists all sessions that match selected filters. On the bottom left-hand side, you can select number of sessions listed per page and switch between pages. On the bottom right-hand side, you can export the sessions.
- Press the
button to select which session fields should be displayed for each session. Here you can also enable the custom fields to be visible if there are any present.
ISL Pronto
Report displays the history of ISL Pronto sessions.
Reports consist of 5 parts:
- Filters - Filter the reports by domain and time range.
- Chart - Displays a chart of daily sessions. Hover over the graph for more information about sessions in that interval.
- Pie Chart of Answered vs Missed chats
- Statistics - Contains aggregated data about all listed sessions.
- Table - Lists all sessions that match selected filters. On the bottom left-hand side, you can select number of sessions listed per page and switch between pages. On the bottom right-hand side, you can export the sessions.
- Press the button to select which session fields should be displayed for each session. Here you can also enable the Custom Fields and Poll Fields (for more information see customer satisfaction poll) to be visible if there are any present.
Anchor link
Whenever a report is customized, the changes are saved in report link as an anchor. You can copy the link sand the same report will be shown. For the link to work, a user needs to be logged in.
Exporting
By clicking the "export" button in the bottom right hand corner, you can export all sessions from the current report (selected filters are included) in CSV (Comma-Separated Values).
You can choose from three different file formats:
- CSV (";") - csv file delimited by semicolon
- CSV (",") - csv file delimited by comma
ISL Groop
Report displays the history of ISL Groop meetings.
Report consists of 4 parts:
- Filters - Filter the reports by user, domain or time range.
- Chart - Displays a chart of daily sessions. Hover over the graph for more information about sessions in that interval.
- Statistics - Contains aggregated data about all listed sessions.
- List - Lists all sessions that match selected filters. On the bottom left-hand side, you can select number of sessions listed per page and switch between pages. On the bottom right-hand side, you can export the sessions.
- Press the button to select which session fields should be displayed for each session. Here you can also enable the custom fields to be visible if there are any present.
