General Information
On 23rd of December the following was released:
Modules
- ISL Pronto 4.3.5 (release_date=2016-12-23, revision=49162)
Update availability
All updates have release date set to 2016-12-23. Your ESS will need to be same or higher to be able to update your server. This release is available to all countries except Japan.
Upgrading to new version
This are server side updates so hosted service users do not need to do anything.
Server license users please check Upgrading Server License
Improvements
ISL Pronto - Module - InPage clients are not visible to operators (DEFECT) [ISLPRONTO-980] More
Description
Clients that visited live chat support using ISL Pronto In Page chat, were not visible in the Clients panel of ISL Pronto desktop applications. Chats started with ISL Pronto In Page could not be picked up by the operators, leaving clients endlessly waiting for operators. This was redesigned, so clients that start the chat using In Page chat are now visible.
The defect was fixed.
ISL Pronto - Module - Change of ISL Pronto settings on server did not trigger supporter reconnect (DEFECT) [ISLPRONTO-981] More
Description
Changing settings in ISL Pronto section on ISL Conference Proxy should trigger supporter reconnect, but did not. Changing the following settings will now trigger supporter reconnect:
- Allow to view a list of other supporter's public chats and their content
- View other filter's public chats
- Allow to join other supporter's public chats without asking
- Allow to view a list of other supporter's private chats
- Allow to view content and join other supporter's private chats without asking
- Enable new ISL Pronto in-page chat webapi2
- Track web page visitors
The defect was fixed.
ISL Pronto - Module - Inpage chat is automatically ended if operator leaves the chat (DEFECT) [ISLPRONTO-982] More
Description
If ISL Pronto setting "End chat automatically when client closes chat" was set to Yes, the inpage chat was automatically ended if operator left the chat. Functionality for automatically ending chat was redesigned. Chat is now ended only if client closes the chat.
The defect was fixed.