Remote Desktop

 

Desktop Sharing

Leave font smoothing while sharing this desktop

Set whether or not the font smoothing effect on the remote computer is enabled during the session or if it should be disabled once the session starts. 

The default value is: checked


Leave AERO desktop experience while sharing this desktop

Use this option to disable the AERO style setting in Windows (purely aesthetic addition of Windows). This option is checked by default and if you uncheck it, it can have a noticeable impact on performance since more data will need to be transferred when a window is moved. You can read more about AERO here

The default value is: unchecked


Choose stream quality

You can select the default stream quality once the session is established. Besides a full list of different specific quality options, you should mainly focus on selecting one of the following options:

  • Quality Optimized - stream quality will be maximized if the underlying connection is fast enough;
  • Speed Optimized - stream quality will be decreased to improve latency;

Quality optimized stream offers the best user experience, however it might introduce latency on lower bandwidth connections.

The default value is: "Quality Optimized"


Optimize resolution based on first local monitor

If enabled then the resolution of the remote computer will be changed when session is established to match the resolution of the first local monitor.

The default value is: unchecked


Leave background while sharing this desktop

Use this option to remove the desktop background when streaming. If you check this option, it can have a noticeable impact on performance since more data will need to be transferred when a window is moved. If left unchecked then the background will be set to solid black for the duration of the session. 

The default value is: unchecked


Leave desktop effects while sharing this desktop

Similar to removing the background image for the duration of the session it is advisable to disable other desktop effects as they are purely aesthetic but can have a great impact on the quality and speed of the remote support session, especially if the connection has limited bandwidth. 

The default value is: unchecked


Lock computer when network connection is lost

Set if the remote computer should automatically be locked if an ongoing ISL Light session gets disconnected.

The default value is: unchecked


Enable clipboard by default when viewing remote desktop

Set whether or not the shared clipboard between local and remote computers is enabled or disabled by default when the session is established.

The default value is: checked

Black screen (curtain mode)

Enable Black Screen on session start

This option enables the use of the Black Screen option while in session. If you or your client needs more privacy, you can request the Black Screen to be displayed on the client side. During the time that the Black Screen is displayed, the user on the remote side won't be able to see his screen, but the user can turn the Black Screen off and regain control. 

Default value is: unchecked


Delay clearing black screen (curtain mode) after pressing ESC (in seconds)

Specify the amount of time (in seconds) that takes the Black Screen to be removed after the Esc key is pressed. The valid interval is between 10 and 300 seconds.

Default value: 10


Allow the use of black screen (curtain mode) while sharing this desktop

This option enables the use of the Black Screen option while sharing this desktop. 

Default value is: checked


Keyboard

Disable local inputs while sharing this desktop

This option takes effect when you are on the streaming side of the support session. By selecting it you set that all local user inputs are disabled once the operator connects to this computer. It allows the operator to work on your computer without any disturbances. 

The default value is: unchecked


Pass keyboard combinations unchanged

Enter key combinations to pass unchanged to the remote computer without being translated into a UNICODE character locally. This setting applies when using "Local Layout" in the keyboard settings.

All keys must use the VK_ prefix (e.g., VK_A for letters, VK_0 for numbers) and be written in uppercase. Key combinations are created by combining keys with the + symbol, and multiple combinations should be separated by commas.

For example, defining VK_CTRL+VK_ALT+VK_W as a key combination would prevent the keyboard shortcut CTRL+ALT+W from typing the | character on the remote computer.

The default value is: empty

Input method:

  • All keys are preceded with: VK_
  • All key combinations entered should be in capital letters
  • Supported Keys:
    • characters A-Z ( VK_A, VK_B, ...., VK_Z)
    • numbers 0-9 (VK_0, VK_1, ...,VK_9)
    • Special characters:
      • VK_CTRL, VK_LCTRL, VK_RCTRL
      • VK_ALT
      • VK_LMENU, VK_RMENU
      • VK_SHIFT, VK_LSHIFT, VK_RSHIFT
      • VK_F1, VK_F2, ... VK_F12
  • Key combinations are created with + sign , multiple combinations are separated with commas.
  • Example: VK_ALT+VK_F4, VK_CTRL+VK_ALT+VK_Q


Monitor Shortcuts

Move to next, previous or all monitors

Set the key combination shortcut for switching between different monitors while viewing a remote computer that has multiple of them. By default the following shortcuts are set:

  • Right Ctrl + Right (arrow key) - switch to next monitor,
  • Right Ctrl + Left (arrow key) - switch to previous monitor,
  • Right Ctrl + Up (arrow key) - switch back to the view where all monitors are shown.

Right Ctrl is always a part of the shortcut, the other key can be changed as desired.

The default value is: checked


Direct monitor selection (numeric 1-9)

If enabled the shortcuts are added for each individual available monitor on the remote side. Up to nine monitors can be referenced in this way:

  • Right Ctrl + 1 - first monitor
  • Right Ctrl + 2 - second monitor
  • Right Ctrl + 3 - third monitor
  • ...

The default value is: unchecked


Show monitor shortcuts window on session start

If enabled the Monitor Shortcut window will be shown to the operator when session is started, allowing the operator to familiarize themselves with the shortcuts, change them or disable them altogether. 

The default value is: unchecked


System

Stream only non-alpha windows (CAPTUREBLT)

The viewing control for whether the CAPTUREBLT flag will be set for getting server updates. It is used for enabling/disabling the transfer of transparent windows. It is also used in situations when the mouse cursor on the viewed window is not seen (the problem has occurred mainly in some Citrix/RDP environments). 

The default value is: unchecked


Select desktop streaming method

Select which driver should be used for acquiring and refreshing the image of the remote display. You can choose between:

  • Automatic
  • Use "Desktop Duplication"
  • Use "Polling"

Default value is: Automatic, allowing ISL Light to select the best option for this session. You can also choose between two other options. 

Polling is a standard way of requesting screen updates from the remote machine. 

Display Duplication provides a better remote support experience. However, it can only be used on Windows 8 and 8.1, which include new DXGI desktop duplication drivers instead of older XDDM display drivers.


Manage hardware acceleration settings

Select this option to improve video/graphic streaming quality when you are connected to the session. 

Default value is: checked


Use "Desktop Duplication" on Windows 8

If this option is selected, then the new Desktop Duplication drivers will be used if the session is established with a computer running Windows 8 and higher, as this provides a better remote support experience. 

The default value is: checked


Use "Magnification API" on Windows 8

If this option is selected, then the new Magnification API is used when displaying the Black Screen on a computer running Windows 8 and higher.

The default value is: checked


Use deprecated monitor off signal 

If this option is selected, then ISL Light can use the deprecated Windows "SC_MONITORPOWER" API to enable the black screen feature.

The default value is: unchecked

Tags: settings, remote desktop

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